Kingsclap gathers reviews, surveys, support conversations and social mentions, groups them into themes with trends, ranks what matters most, and drafts responses for your team to send.
Most businesses with thousands of customers already collect more comments than any team can read. The problem is not listening. It is knowing what to do next.
Reviews live with marketing, surveys with CX, tickets with support, mentions with social. Each team sees a slice. Nobody sees the pattern that crosses them.
A 4.2 across the chain can hide one branch at 3.4, or one delivery partner behind most late orders.
Every unanswered complaint is read by the next customer deciding whether to visit.
Example: an unmanaged review profile
A wall of charts gets looked at once a month. A short, ordered list with the reason for each item gets worked on every week.
Each step produces something your team can use on its own, and each one feeds the next.
Not keyword matching. Mixed-language feedback like “delivery late ho gayi, phir se” lands in the same theme as “late again”.
Plain-language alerts when a theme moves.
One weak branch, shift or delivery partner becomes visible instead of averaged away.
Specific to what the customer said. Always reviewed by a person before it goes out.
Waited 40 minutes for a table even with a booking. Food was good but nobody apologised.
Thank you for telling us, and sorry about the wait. A booking should mean a table on time. We have shared this with the Indiranagar team for Saturday evening service. We would like to make the next visit right.
Every theme links back to the actual comments behind it. No number is unexplained.
for every source of feedback, with source, location and product kept on every comment.
themes, not a wall of charts. A short list with a reason next to each position.
every theme to the comments behind it, one click from any number on screen.
Runs in your browser with a small word list. Nothing is uploaded. The product reads full meaning, sarcasm and mixed languages.
Your themes and fix-first list will appear here.
Those were ten lines. Your business has thousands. Bring a real export and we will sort it with you, live.
