Every number traces to real comments
If we show you that refund complaints are up 18%, you can open the comments that make up that 18%. A number without its evidence is a guess, and we do not ship guesses.
About Kingsclap
Built for the business that has thousands of reviews and still does not know what to fix first.
How it started
Kingsclap started with a question from a business that had done everything right on paper. They collected reviews on every listing, sent a survey after every visit, and ran a busy support inbox. They had thousands of comments. When asked what customers were most unhappy about, nobody could answer with confidence.
The comments were split across tools and teams. The dashboards showed averages that barely moved. The one branch with a real problem, and the one delivery partner behind most late orders, were invisible inside the totals. Replies to reviews depended on who remembered.
We built Kingsclap to turn that pile into a short, ordered list of what to fix first, with the customer’s own words attached to every item, and to close the loop by showing whether the fix worked.
Principles
Three rules the product follows.
Rank by what matters, not what is loudest
The biggest theme is often praise, or a mild annoyance. We weigh growth and harm alongside volume, and we show the weights so you can disagree with them.
A person sends every reply
Drafting is where AI saves hours. Sending is where a business speaks to its customer. That step stays with someone on your team, always.
What we are not
Some things we decided not to build.
Not another dashboard
Charts exist in Kingsclap, but the main screen is a list you can act on this week.
Not an auto-responder
We will never post a reply to your customer without a person approving it.
Not a review generator
We do not solicit, filter or suppress reviews. Kingsclap helps you understand them and respond.
Next step
Want to see it on your own feedback?
Send us an export of reviews, survey answers or tickets. On the demo we sort it live and show you what we would fix first, with the comments behind every theme.