The Insight Engine is the part of Kingsclap that reads. It gathers every comment, understands what each one is about, ranks the problems that matter, and hands your team a short list and ready drafts. Every step keeps a link back to the original words.
Each module is useful on its own. Together they close the loop from what customers said to what changed.
Connect review sites, marketplaces, surveys, helpdesks, chat and social into one de-duplicated stream, with personal details masked on the way in.
Explore Feedback CollectionComments grouped by meaning, including mixed-language feedback. Rename, merge and split themes so they match how your teams talk.
Explore Theme DetectionReviewRefund promised in 5-7 days. It is day 15.
TicketReturn picked up, money still not credited.
SurveyPaise wapas kab aayenge? Two weeks ho gaye. Hindi + English
Volume, trend and severity combined into a short fix-first list, with the reason for each position shown in words.
Explore Priority RankingSpecific reply drafts in your brand voice, routed through an approval workflow. A person sends every reply.
Explore Review Response AssistantWaited 40 minutes for a table even with a booking. Food was good but nobody apologised.
Thank you for telling us, and sorry about the wait. A booking should mean a table on time. We have shared this with the Indiranagar team for Saturday evening service. We would like to make the next visit right.
Every theme broken down by branch, product, shift and partner, with outliers flagged against their peers.
Explore Location & Team ComparisonThemes are stored as links to comments, not as summary numbers. Every count, trend and rank on screen can be opened to the comments that produced it, with source, date, rating and location.
Phone numbers, emails, order numbers and card fragments are masked before any comment is analysed.
Accepted themes stay fixed so month-on-month trends compare like with like. New issues arrive as suggestions.
New themes, severity weights and every reply are confirmed by someone on your team.
Small samples are flagged. A theme with six comments is not presented like one with six hundred.
Connecting sources and importing history usually takes a few days. The first themes appear as soon as comments land; the ranking becomes meaningful once there are a few weeks of data or an imported history.
No. Kingsclap is used by operations, CX and brand teams directly. Exports and the API are there if your analysts want the data.
English, Hindi and Hinglish are strongest. Other Indian languages work for clear comments. We test coverage on a sample of your real feedback before you sign.
Yes. Themes, counts and the underlying comments can be exported to CSV at any time, and are available through the API on Growth and Scale.
Send us an export of reviews, survey answers or tickets. On the demo we sort it live and show you what we would fix first, with the comments behind every theme.
